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Our Process
In order to ensure that all of our clients receive equal treatment and consistent results, we start each assignment with a short strategy meeting and follow up with a project memo so we know we are on the same page about what’s important to you and the metrics by which we’ll measure our success.
Additionally, we created a unique, 17-step client service protocol that moves through six (6) phases during each project: research, strategy, service, reporting, evaluation, and improvement. The last two phases are extremely important as we seek client feedback with a short end-of-matter survey to evaluate our efforts, and then meet together as a firm to review those findings in order to continually improve our performance and methods.
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