Internal Crisis Communications

Insofar as employees are an organization’s greatest assets, oftentimes the most challenging crises are internal. HBC counsels management in assessing, reacting and handling a number of complex circumstances involving employees, internal audiences and important stakeholders, and we help companies plan for and anticipate potential situations in the future.  For example, we have:

• Helped investment companies communicate with shareholders after a significant loss or fraud was discovered;
• Counseled individual healthcare providers to reach out to their patients in a crisis, and worked with large-scale healthcare facilities to communicate with employees and their community during trying times when millions of dollars are at stake; and
• Guided major law firms through layoffs, employee lawsuits, “rainmaker” defections and other challenging situations.

In the age when a rogue employee can blog or tweet their frustrations, a small internal problem can quickly get out of hand.  The HBC team understands the necessity of responding quickly and deftly to any scenario to limit or avoid collateral damage, and we recognize that internal and external communications are necessarily intertwined, particularly with the emergence of social media.  Feel free to contact us to talk confidentially about your internal business communications and social media plan.